You need to include the Returns & Exchange form, along with the item(s) you are returning in their original condition and any packaging that came with it. Shipping or r eturn shipping prices are not included in the refunded price. Once we have received and accepted the returned item, a credit will be issued. This does not include food or any other perishable items.Īll returns within the 365 day period are required to include your receipt. We accept returns within 365 days of purchase when the item is in its original condition, with packaging & labels, unopened and unused. If you find you are not satisfied with an item that you have received, you are welcome to return it to us. It is our intention to ensure you are satisfied with your entire online experience. We encourage you to do this as soon as possible. If something isn’t quite right or if you’re not satisfied with the items that you have received, we want you to let us know. We want you to love what you have ordered. We do this by providing as much detailed and accurate information about the products that you are purchasing. All orders are shipped via Australia Post unless specified otherwise.Īt Aquarium Spare Parts we strive to ensure that you are satisfied with the items that you receive. We do our best to provide you with accurate shipping prices, however if you are concerned about the shipping price - email us and we can double check it for you. If you have any queries or concerns regarding shipping time-frames or costs, please feel free to email us.ĭue to the nature of the parts that we have available, it is difficult to calculate some shipping prices (as your order combinations vary). At Aquarium Spare Parts we aim to ship your orders as efficiently as possible. If, for reasons beyond our control, we are unable to ship your order within 2 working days, you will receive an email informing you of the estimated delivery time-frame. When you place an order we guarantee that your items will be shipped within 2 working days. We are more than happy to ship Australia wide. If you do not wish to receive these updates you are welcome to opt out of receiving them without any hassle.Īt Aquarium Spare Parts we accept online payments via: We may sometimes email you to alert you of special offers, sales or new arrivals. We do not share any customer details or information. We use the most up to date encryption technology (SSL) to protect your credit card details and personal information. Pallet Delivery Nationwide €59 (For counties outside of Dublin & Kildare) If your order is overweight or bulky or fragile and your shipping address is not based in Dublin or Kildare then we will ship your order by pallet.At Aquarium Spare Parts we want you to shop online with confidence and in the knowledge that your privacy is of the utmost importance to us. Kildare or 25Km radius from where we are based. Pallet Delivery For Dublin and Parts of Kildare €25.00 If you have ordered compost, furniture that we stock here in Newlands, BBQ or if your order is overweight or bulky, we will personally deliver to Dublin and parts of Co. Our courier company delivers Monday to Friday and not weekends. In this instance, a member of our team will contact you. Live Plant delivery charges are not calculated on weight but the space required per package to ensure safe delivery, so delivery charges may vary as some plants require more space than others when packed. Nationwide Shipping Max Weight 27kg (including Northern Ireland) €9.00 This offer applies to most of our products online such as Christmas, plants, gardening, aquatic and pet products. It does not apply to bulbs or seed potatoes or large boxes of wildflower seeds. An Post (Seeds Only) €4.00 A postal fee of €4.00 applies for any seed order. As soon as we have picked your order we will phone you and arrange a time to collect it. Watering Cans and Sprayers For HouseplantsĬlick and Collect: Please allow up to 24 hours for us to pick and process your order.
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